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Go to the shopAt Addys, we want your shopping experience to be as smooth as possible. Once your order is confirmed, our team works to process and dispatch it as quickly as possible.
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, festive periods or promotional events, processing may take slightly longer due to increased order volumes.
Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your delivery location and courier availability.
Delivery timelines are estimates and may vary due to:
Location and serviceability
Weather conditions
Public holidays
Courier delays
High order volumes
Unforeseen circumstances
Remote and non-serviceable locations may require additional delivery time.
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
From time to time, Addys may offer free shipping promotions or free shipping above a specified order value.
Once your order has been dispatched, tracking information will be shared with you through your registered email address or phone number, where applicable.
You can use the tracking information to follow the progress of your shipment.
Our courier partners may make multiple delivery attempts. Please ensure that the contact number and delivery address provided at checkout are accurate and that someone is available to receive the package.
If a shipment is returned to us because of an incorrect address, incomplete address, refusal to accept delivery or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.
While we work with reliable shipping partners, occasional delays may occur due to circumstances beyond our control.
If your order appears to be significantly delayed or the tracking information has not been updated for an extended period, please contact our customer support team with your order number.
We will coordinate with the shipping partner and assist you with the available resolution.
Please carefully check your name, phone number and delivery address before placing your order.
If you notice an error after placing your order, contact us immediately. We will try to update the information if the order has not yet been processed or shipped.
Once the order has been dispatched, changes may not be possible.
By placing an order on the Addys website, you agree to the terms of this Shipping & Delivery Policy.
Addys reserves the right to update this policy from time to time. Any changes will be published on this page.
