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Go to the shopLast Updated: August 23, 2026
At Addys, we want you to love everything you order. If your purchase isn't quite right, we're happy to help with an eligible return or exchange.
Please read the following policy carefully before requesting a return or exchange.
You may request a return or exchange within 7 days of receiving your order.
Requests made after 7 days from delivery may not be accepted.
To be eligible for a return or exchange, the product must be:
Products that show signs of wear, washing, damage or alteration may not be eligible for return or exchange.
As Addys products are apparel intended for personal wear, we maintain strict hygiene standards. Products that have been worn or washed cannot be accepted for return or exchange.
If you have ordered the wrong size, you may request a size exchange within 7 days of delivery, provided the product meets all the eligibility conditions above.
The replacement size is subject to availability.
If the requested size is unavailable, we may offer an alternative solution where applicable.
We strongly recommend checking our Size Guide before placing your order.
To request a return or exchange, contact our support team within 7 days of receiving your order.
Please provide:
Our team will review the request and provide further instructions.
Do not send any product back without receiving return instructions from our team.
If you receive:
please contact us within 48 hours of delivery.
Please provide clear photographs and/or an unboxing video showing the product and packaging.
After verification, we will assess the issue and provide an appropriate resolution, which may include a replacement, exchange or refund.
Returns and exchanges will generally not be accepted for products that:
For a size-related or change-of-mind return/exchange, return shipping charges may be borne by the customer.
If the product received is wrong, defective or damaged due to an issue attributable to Addys, we will review the case and arrange an appropriate resolution.
Any applicable shipping charges will be communicated to you before the return or exchange is processed.
Once an approved return is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be processed through the applicable payment method used for the original purchase, subject to the payment provider's processing timelines.
Shipping charges, if applicable, may be non-refundable unless the return is due to an error attributable to Addys or a confirmed defective/wrong product.
After the returned product has been received and approved, refunds are generally initiated within 5–7 business days.
The actual time taken for the amount to reflect in your bank account or payment method may vary depending on your bank or payment provider.
Once an exchange request is approved and the returned product passes inspection, the replacement product will be dispatched subject to availability.
Delivery time for the replacement may vary depending on your location.
If you wish to cancel your order, please contact us as soon as possible.
Cancellation requests may not be accepted once the order has been processed, packed or dispatched.
If an eligible cancellation is approved, the applicable refund will be processed through the original payment method.
All returned products are subject to inspection.
Submitting a return request does not automatically guarantee approval.
If the returned product does not meet the eligibility requirements stated in this policy, Addys reserves the right to reject the return or exchange request.
For any questions regarding returns, exchanges or refunds, please contact us:
Addys Crazy Wear
302, 3rd Floor, Aga Building,
Bhindi Bazar, Mumbai – 400003
WhatsApp: +91 99 2006 4396
Email: info@addyscrazywear.com
Support Hours: 9:00 AM – 9:00 PM
We’re always happy to help.
