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FAQs

FAQs

Frequently Asked Questions

What is Addys?

Addys is an online lifestyle and apparel brand offering comfortable, stylish and thoughtfully designed products for everyday living. Our collections are designed to bring together comfort, quality and personality.

How can I place an order?

Simply browse our website, select the product you like, choose the required size or variant, and add it to your cart. Proceed to checkout, enter your delivery details and complete the payment.

How do I know which size to choose?

We recommend checking the size guide available on the respective product page before placing your order. If you are between two sizes, please refer to the measurements provided rather than relying only on your usual size.

Are the products shown on the website exactly what I will receive?

We make every effort to display product colours and prints as accurately as possible. However, colours may appear slightly different depending on your screen settings, lighting and device.

What payment methods do you accept?

We accept the payment methods displayed at checkout, which may include online payments through cards, UPI, net banking and other available payment options.

Can I cancel my order?

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible with your order number.

Can I change my shipping address after placing an order?

Please contact us immediately if you need to change your delivery address. Address changes can only be accommodated if the order has not yet been processed or shipped.

How can I track my order?

Once your order has been shipped, you will receive shipping and tracking details on your registered email address or phone number, where applicable.

How long will my order take to arrive?

Delivery timelines depend on your location and the shipping method available for your order. Estimated delivery information will be provided during checkout or through your order confirmation.

What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible after receiving your order. Share your order number along with clear photographs or videos of the product and packaging so that our team can review the issue and assist you.

Can I return or exchange a product?

Returns and exchanges are subject to the conditions mentioned in our Returns & Exchanges Policy. Please review the policy before placing an order.

What if I receive the wrong product?

If you receive an incorrect product, please contact our customer support team with your order number and supporting photographs/videos. We will review the issue and provide the appropriate resolution.

Do you offer refunds?

Refunds, where applicable, are processed according to our Returns & Exchanges Policy and the original payment method or the applicable refund method.

How can I contact Addys?

For questions regarding your order, products, shipping or returns, please contact us through the contact details provided on our Contact Us page.

Do you offer discounts or promotions?

From time to time, Addys may offer special promotions, discounts or limited-time offers. Follow our website and social media channels to stay updated.

CONTACT INFORMATION

302, 3rd floor, Aga Building,
Bhindi Bazar, Mumbai - 400003

WhatsApp: +91 99 2006 4396
Support Hours: 9 AM to 9 PM

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